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PURPOSE & IMPACT ON ORGANIZATION:

Contributes to store profitability by:

  • Ensuring KPIs for a defined area within a store are met or exceeded Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
  • Supervising and coaching team within a defined area of responsibility
  • Assuming Store Manager responsibilities in the absence of the Store Manager

KEY RESPONSIBILITIES:

  • Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
  • Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
  • Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
  • Actively supervises and coordinates his/her team to ensure all customers receive service
  • Understands customer expectations and coaches his/her team to meet or exceed them at all times
  • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
  • Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
  • Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
  • Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
  • Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
  • Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
  • Minimizes loss by implementing, monitoring and tracking all loss prevention procedures
  • Supports the recruitment, on-boarding, training and development of the store team
  • Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
  • Actively collaborates and shares best practices to drive store team performance Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance(additions based on market needs)

KEY RELATIONSHIPS:

  • Customers
  • Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  • Stepping into Management Competencies

MINIMUM QUALIFICATIONS:

  • Minimum 12 months work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]
  • Intermediate numeracy and literacy and advanced verbal communication skills