Apply on Indeed, here.

Job Description

Andron FM is one of the UK’s largest independent facilities management companies, providing bespoke soft service solutions to a wide array of prestigious clients nationwide. As a dynamic, family-owned organisation we are looking for a candidate as excited as we are to help forge Andron’s future. Due to our continued growth we have a new exciting job opportunity as a Security/Customer Service Officer on a permanent basis.

Role Overview:

The Security/Customer Service Officer will ensure that effective operational tasks are employed within our client’s premises within a retail environment to protect the client’s property, staff and customers. The role will involve working 5 days over 7 including weekends on a rotational basis and potential night shift if required.

Key Duties and Responsibilities:

  • To have a clear understanding of the operating environment within the client’s grounds and premises.
  • To understand any specific threat that may impact on the protection of the client’s assets.
  • To be fully compliant with the conduct and standards expected from Andron FM and its’ clients.
  • To maintain the corporate image of Andron FM by fulfilling your duties in a professional manner and ensuring your appearance and conduct is in keeping with the standards expected.
  • To provide security cover to deter unauthorised access, trespass, theft and vandalism on site.
  • To provide key holding services to the client and be on call.
  • To control the ingress and egress on the client’s site.
  • To conduct internal and external patrols on the client’s site, including the checking of all external doors.
  • To observe CCTV, carry out security, evacuations and fire alarm responses in line with the site requirements.
  • To prepare reports as required and use the site computer as required.
  • To complete any reasonable duty requested by your line manager.
  • There will be a requirement to work in an outdoor environment.

Person Specification:

  • Basic computer and mobile phone Knowledge
  • Good timekeeper
  • Strong work ethic
  • Customer focused
  • Effective communicator
  • Polite and helpful at all times


  • Must have a current SIA licence (CCTV Licence would also be beneficial to the role but training can be arranged)
  • First Aid qualified – preferred but training can be provided.


  • 28 days annual leave (inclusive of bank holidays)
  • Workplace pension scheme
  • Free On-site parking
  • Full Uniform provided
  • Training provided
  • Permanent Contract
  • Overtime available
  • Salary above National Living Wage

Job Types: Full-time, Permanent

Salary: £9.00 per hour