Hours: WORKING 40 HOURS OVER 5 DAYS (MUST BE FULLY FLEXIBLE)
Embrace and Demonstrate the RL Brand philosophy & EMEA values, Lead & develop the team to deliver RL Experience excellence whilst maximizing sales opportunities, Deliver the retail initiatives to support the Brand business vision & increase productivity, Execute the Brand Presentation guidelines to further enhance the RL Experience.
EXCEED SALES AND PROFITABILITY TARGETS – Deliver sales & profitability through key metrics: Sales, Conversion & Unit per transaction, Deploy resource to match skill/experience & customer requirements, Adopt tools & processes to improve employee efficiency & increase productivity, Understand ,support budgetary requirements to increase the store profitability, Manage & maintain a safe working environment for customers & employees, Maintain compliance of all company policy & procedures including Health & Safety, Partner with OM & ICM & implement action plans to minimize shrink and improve store compliance, Adapt enthusiastically & with pace to change.
INSPIRE AND DEVELOP THE TEAM – Manage and inspire the team to deliver results by providing the RL Experience, Communicate, engage & energize the team to maximize performance service metrics, Hire, coach & develop a high performing team to deliver outstanding RL Experience, Manage regular talent assessments & provide regular constructive feedback, Recognize & reward great service and performance, Own your personal development plan, look for ways to continuously improve, Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors.
RL EXPERIENCE AND SERVICE MODEL – Lead by example & coach the team to deliver the RL Experience model to an exceptional level, Create a customer first culture within all store activities, Observe, coach & share product knowledge ,coach selling skills to drive key metrics: Sales, Conversion and units per transaction, Optimize opportunities to increase sales, customer data capture & increase customer loyalty.
BRAND PRESENTATION AND OPERATIONAL EFFICIENCY – Deliver Brand visual proposition guidelines are executed to an exceptional level, Influence the visual presentation strategy through commercial thinking, Build brand understanding coaching team with visual mechanizing skills, Provide feedback & ideas to influence product presentation & product ranging to increase sales, Ensure 100% retail standards are consistently maintained, Demonstrate a good understanding of product seasonality, Concepts, key volume lines to support the commercial actions & drive sale.
Experience, Skills & Knowledge:
1 YEAR PREVIOUS RETAIL MANAGEMENT IS ESSENTIAL FOR THIS ROLE.